Refund policy
RETURNS & REFUNDS
📅 RETURN WINDOW
You can request a return within 2 days of receiving your order Or 12 Hours Within Purchasing From our store
✅ ELIGIBLE RETURNS
To qualify for a return:
- Item must be unused
- In original condition
- In original packaging
NON-RETURNABLE ITEMS :
We do not accept returns for:
- Worn or used items
- Items damaged after delivery
- Final sale items
REFUNDS :
Once your return is received and inspected:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
RETURN SHIPPING :
Customers are responsible for return shipping costs.
DAMAGED OR DEFECTIVE ITEMS :
If your item arrives damaged, contact us within 48 hours with photos.
We will resolve the issue as quickly as possible.
ORDER CANCELLATION :
Orders can only be canceled within 12 hours of purchase.
📩 CONTACT
For all return/refund requests:
📧 vexlighthouse@gmail.com
👉 TikTok : @vexclubhouse.official