Refund policy
🔄 RETURNS & REFUNDS
📅 RETURN WINDOW
You can request a return within 2 days of receiving your order.
✅ ELIGIBLE RETURNS
To qualify for a return:
- Item must be unused
- In original condition
- In original packaging
❌ NON-RETURNABLE ITEMS
We do not accept returns for:
- Worn or used items
- Items damaged after delivery
- Final sale items
💸 REFUNDS
Once your return is received and inspected:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
🚚 RETURN SHIPPING
Customers are responsible for return shipping costs.
❗ DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, contact us within 48 hours with photos.
We will resolve the issue as quickly as possible.
❌ ORDER CANCELLATION
Orders can only be canceled within 12 hours of purchase.
📩 CONTACT
For all return/refund requests:
📧 vexlighthouse@gmail.com
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