❓ FREQUENTLY ASKED QUESTIONS

📦 ORDER & SHIPPING

🚚 HOW LONG DOES SHIPPING TAKE?

Orders are processed within 2 – 5 business days 

Estimated delivery time :

• Shipping times may vary depending on your location:

  • Local orders: 2 – 5 business days

  • International orders: 3 - 4 Weeks

  Please note that shipping times are estimates and may be affected by customs delays, holidays, or courier issues beyond our control.

🌍 DO YOU SHIP WORLDWIDE?

Yes — we ship worldwide.

Delivery times may vary depending on your country and local shipping conditions.

⏳ WHY IS MY ORDER TAKING LONGER THAN EXPECTED?

Delays can happen due to:

• High order volume
• Customs processing
• Shipping carrier delays

We appreciate your patience — your order is on the way.

📍 HOW CAN I TRACK MY ORDER?

Once your order is shipped, you’ll receive an email with your tracking number.

If you haven’t received tracking details within 5 business days, contact us at:
📧 vexlighthouse@gmail.com

❗ I ENTERED THE WRONG SHIPPING ADDRESS

Please contact us immediately at :

📧 vexlighthouse@gmail.com
👉 Tik Tok : @vexclubhouse.official
👉 Instagram : vexclubhouse_official

We can only update your address if the order has not been shipped yet.

🚫 WHAT IF MY PACKAGE IS LOST OR STOLEN?

If your package is marked as delivered but you haven’t received it:

• Check with your local post office or neighbors
• Contact the shipping carrier

We are not responsible for lost or stolen packages after delivery.

🛃 WILL I PAY CUSTOMS OR DUTIES?

Depending on your country, customs fees or import taxes may apply.

These charges are the responsibility of the customer.

📦 CAN I CHANGE OR CANCEL MY ORDER?

Orders can only be changed or canceled within 12 hours of placing them.

After that, processing may already begin.

💬 SUPPORT

📩 HOW CAN I CONTACT YOU?

You can reach us anytime at :

📧 vexlighthouse@gmail.com
👉 Tik Tok : @vexclubhouse.official
👉 Instagram : vexclubhouse_official

We aim to respond within 24 – 48 hours.

⚡ DO YOU OFFER FAST SUPPORT?

Yes — we handle all inquiries as quickly as possible, but response times may be slightly longer during weekends or high-demand periods.