FAQ PAGE
ORDER & SHIPPING
HOW LONG DOES SHIPPING TAKE?
Orders are processed within 2 – 5 business days
Estimated delivery time :
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Shipping times may vary depending on your location:
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Local orders: 2 – 5 business days
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International orders: 3 - 4 Weeks
Please note that shipping times are estimates and may be affected by customs delays, holidays, or courier issues beyond our control.
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DO YOU SHIP WORLDWIDE?
Yes — we ship worldwide.
Delivery times may vary depending on your country and local shipping conditions.
WHY IS MY ORDER TAKING LONGER THAN EXPECTED?
Delays can happen due to:
- High order volume
- Customs processing
- Shipping carrier delays
We appreciate your patience — your order is on the way.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you’ll receive an email with your tracking number.
If you haven’t received tracking details within 5 business days, contact us at:
📧 vexlighthouse@gmail.com
I ENTERED THE WRONG SHIPPING ADDRESS
Please contact us immediately at :
📧 vexlighthouse@gmail.com
👉 Tik Tok : @vexclubhouse.official
We can only update your address if the order has not been shipped yet.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
If your package is marked as delivered but you haven’t received it:
- Check with your local post office or neighbors
- Contact the shipping carrier
We are not responsible for lost or stolen packages after delivery.
WILL I PAY CUSTOMS OR DUTIES?
Depending on your country, customs fees or import taxes may apply.
These charges are the responsibility of the customer.
CAN I CHANGE OR CANCEL MY ORDER?
Orders can only be changed or canceled within 12 hours of placing them.
After that, processing may already begin.
💬 SUPPORT
📩 HOW CAN I CONTACT YOU?
You can reach us anytime at :
📧 vexlighthouse@gmail.com
👉 Tik Tok : @vexclubhouse.official
We aim to respond within 24 – 48 hours.
DO YOU OFFER FAST SUPPORT?
Yes — we handle all inquiries as quickly as possible within 24 Hours, but response times may be slightly longer during weekends or high-demand periods.